CUSTOMER EXPERIENCE CLERK

POSITION OVERVIEW:

We are seeking Customer Experience Clerks to warmly welcome visitors and families to our recreation facilities in the City of Maple Ridge. This role involves a blend of clerical, cashiering, and receptionist duties, providing essential assistance and information to the public. Responsibilities include handling recreation program registrations, facility admissions, bookings, activities, events, schedules, rentals, and fees. Additionally, Customer Experience Clerks assist with registration and access to various programs and services. They also play a crucial role in ensuring the safety of patrons and the facility by supporting building security and monitoring security cameras. Join us in enhancing the recreational experience for our community!

EDUCATION AND EXPERIENCE

Completion of the Grade 12 including or supplemented by courses in standard commercial subjects; some clerical experience including cashiering; First Aid certification is preferable; or an equivalent combination of training and experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Sound knowledge of computer terminal and cash register operations.
• Sound knowledge of programs, room bookings, activities and services offered by the Parks Recreation and Culture Department.
• Good knowledge of modern office practices and procedures.
• Ability to meet and deal effectively with the public in a positive manner in providing information and assistance related to the work.
• Ability to receive remittances, process payments, make change, issue receipts, and balance cash accurately.
• Ability to perform data entry with accuracy and to perform clerical tasks related to the work.
• Ability to follow oral and written instructions and to learn assigned recurrent clerical tasks of some complexity within a reasonable time.
• Ability to meet Municipal standards.

HOURS OF WORK:

Hours of work are governed by Schedule B (I,K) of the Collective Agreement based on a thirty-five (35) hour week under Article 13.01, which may work any seven (7) hours or part thereof between the hours of 5:45am and 11:30pm; Monday to Sunday, inclusive, without shift differential.  This position may be required to work more than five (5) consecutive shifts in a week or more than thirty-five (35) hours in a week without overtime rates being paid. 

EQUITY STATEMENT:

At the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that actively values and embraces diversity. We strive to attract and retain a talented, diverse workforce that is broadly reflective of the community we proudly serve. Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting hrenquires@mapleridge.ca.

WHAT WE OFFER YOU

The City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you. 

We thank all applicants for their interest, however, only those under consideration will be contacted.